General terms and conditions
Article 1 - Definitions
1. Boektique Online: Studio Rebbul, located in Westerhaar-Vriezenveensewijk, Chamber of Commerce number 97958093.
2. Customer: the person with whom Boektique Online has entered into an agreement.
3. Parties: Boektique Online and Customer together.
4. Consumer: a Customer who is also an individual and who acts as a private person.
Article 2 - Applicability
1. These conditions apply to all quotations, offers, work, orders and agreements
and deliveries of services or products by or on behalf of Boektique Online.
2. Boektique Online and the Customer may only deviate from these conditions if this has been agreed in writing.
3. Boektique Online and the Customer exclude the applicability of the general terms and conditions of the Customer or of
expressly excludes others.
Article 3 - Prices
1. Boektique Online uses prices in euros, including VAT and excluding any other costs such as administration or
shipping costs, unless otherwise agreed in writing.
2. Boektique Online may always change the prices of its services and products on its website and in other communications.
3. Increases in the cost prices of products or parts thereof, which Boektique Online could not foresee at the time
the making of the offer or the conclusion of the agreement may give rise to
price increases.
4. The consumer has the right to cancel an agreement due to a price increase in paragraph 3, unless the
increase is the result of a statutory regulation.
Article 4 - Samples and models
1. When the Customer has received a sample or model of a product, he cannot derive any other rights from it.
than that it is an indication of the nature of the product, unless it has been agreed in writing that the product to be delivered
products correspond to the sample or model.
Article 5 - Payments and payment terms
1. When entering into the agreement, Boektique Online may request a down payment of up to 50% of the agreed amount.
demand.
2. The Customer must have made a subsequent payment within 14 days after delivery.
3. The payment terms used by Boektique Online are strict payment terms. This means that if the Customer
if the agreed amount has not been paid by the last day of the payment term, he will automatically be charged
is in default and in breach, without Boektique Online having to send a reminder to the Customer or declare the Customer in default.
to ask.
4. Boektique Online may make delivery dependent on immediate payment or demand security.
for the total amount of the services or products.
Article 6 - Right of complaint
1. If the Customer is in default, Boektique Online may invoke the right of complaint with regard to the unpaid
products delivered to the Customer.
2. Boektique Online exercises its right of complaint by sending a written or electronic notice to the
Customer.
3. As soon as the Customer has been informed of the right of complaint invoked, the Customer must return the products in question
immediately return to Boektique Online, unless otherwise agreed in writing.
4. The Customer shall pay the costs of retrieving or returning the products in paragraph 3.
Article 7 – Right of withdrawal
1. A consumer may cancel an online purchase within 14 days after purchase without giving any reason. This
the right of withdrawal does not apply when:
- the product has been used
- it is a product that can spoil quickly, such as food or flowers
- it is a product that has been tailor-made or adapted specifically for the consumer
- it is a product that cannot be returned for hygiene reasons, such as underwear or swimwear
- the seal is not intact, when it comes to data carriers with digital content, such as DVDs or CDs
- the product or service accommodation, a trip, a restaurant business, transport, a catering order or a form of
leisure activities concerns
- the product is a loose magazine or loose newspaper
- it concerns a digital product such as audiobooks or e-books
- the consumer has waived his right of withdrawal
2. The 14-day reflection period in paragraph 1 commences:
on the day after the consumer has received the last product or part of 1 order
once the consumer has confirmed that he will purchase digital content via the internet
3. The consumer can use his cooling-off period by sending an email with that subject
to laura@boektiqueonline.nl, possibly using the withdrawal form available on the website
from Boektique Online, www.boektiqueonline.nl.
4. The consumer must return the product to Boektique Online within 14 days after sending the email in paragraph 3.
5. If the consumer does not return the product within 14 days after notifying his right of withdrawal,
his right of withdrawal expires.
Article 8 - Reimbursement of delivery costs
1. When the consumer has cancelled his purchase on time and has returned the complete order to Boektique on time
If you have returned the product online, Boektique Online will refund any shipping costs paid by the consumer within 14 days.
days after receipt of the order that has been returned in full on time, the consumer will be refunded.
2. The delivery costs will only be borne by Boektique Online if the entire order is delivered.
returned.
Article 9 - Reimbursement of return costs
1. If the consumer invokes his right of withdrawal and returns the entire order on time, then
the consumer pays the costs for this.
Article 10 - Reimbursement of return costs
1. If the consumer invokes his right of withdrawal and returns the entire order on time, then
the consumer pays the costs for this.
Article 11 - Right of retention
1. Boektique Online may exercise its right of retention and in that case keep the Customer's products,
until the Customer has paid all outstanding invoices from Boektique Online, unless the Customer is responsible for those costs
has provided sufficient security.
2. The right of retention also applies on the basis of previous agreements under which the Customer still owes money.
pay to Boektique Online.
3. Boektique Online is not liable for any damage suffered by the Customer due to the use of its
right of retention.
Article 12 - Retention of title
1. Boektique Online remains the owner of all delivered products until the Customer has paid all outstanding invoices from Boektique
Online in relation to an underlying agreement has been paid, including claims due to the
failure to comply.
2. Until that time in paragraph 1, Boektique Online may exercise its retention of title and take back the items.
3. Before ownership has passed to the Customer, the Customer may not pledge, sell or alienate the products.
or object in any other way.
4. If Boektique Online exercises its retention of title, the agreement will be terminated.
undone and Boektique Online may claim damages, lost profits and interest from the Customer.
Article 13 - Delivery
1. Delivery will take place while stocks last.
2. Delivery takes place at Boektique Online, unless otherwise agreed.
3. Delivery of products ordered online will take place at the address specified by the Customer.
4. If the Customer does not pay the agreed amounts or does not pay them on time, Boektique Online may suspend its obligations
suspend until the Customer pays.
5. In the event of late payment, the creditor is in default, which means that the Customer cannot claim late delivery to Boektique.
Online may object.
Article 14 - Delivery time
1. The delivery times of Boektique Online are indicative. If delivery is later, the Customer cannot claim any rights from this.
borrow, unless otherwise agreed in writing.
2. The delivery time starts when the Customer has fully completed the ordering process and has received confirmation thereof.
received from Boektique Online.
3. The Customer will not receive any compensation and may not cancel the agreement if Boektique Online later
delivers as agreed. The Customer may cancel the agreement if this has been agreed in writing.
or when Boektique Online cannot deliver within 14 days, after having been notified in writing or the Customer
and Boektique Online have agreed otherwise.
Article 15 - Actual delivery
1. The Customer must ensure that the actual delivery of his ordered products can take place on time.
Article 16 - Transport costs
1. The Customer pays the costs for transport, unless the Customer and Boektique Online have agreed otherwise in writing.
agreed to meet.
Article 17 - Packaging and shipping
1. If the packaging of a delivered product is opened or damaged, the Customer must notify the
have the carrier make a note before receiving the product. If the Customer does not do this,
he cannot hold Boektique Online liable for any damages.
2. If the Customer arranges the transport of a product himself, he must report any visible damage to products.
or report the packaging to Boektique Online prior to transport. If the Customer does not do this,
he cannot hold Boektique Online liable for any damages.
Article 18 - Preservation
1. If the Customer receives ordered products later than the agreed delivery date, the risk of a
any loss of quality is entirely for the Customer.
2. Any additional costs resulting from premature or late purchase of products will be borne entirely by you.
of the Customer.
Article 19 - Warranty
1. The warranty on products only applies to defects caused by defective manufacturing.
or construction or defective materials.
2. The warranty does not apply: - in the case of normal wear and tear - for damage caused by accidents - for damage caused by modifications made to the product - for damage caused by negligence or improper use by the Customer - when the cause of the defect cannot be clearly determined
3. The risk of loss, damage or theft of the products that are the subject of an agreement between
parties, shall pass to the Customer at the time when they are legally and/or factually delivered, or at least in the
power of the Customer or of a third party who receives the product on behalf of the Customer.
Article 20 - Exchange
1. The Customer may exchange a purchased item. The following conditions apply:
Exchanges can be made within 14 days after purchase, provided the Customer can show the original invoice.
the product is returned in the original packaging and with the original price tag attached
the product has not yet been used
2. Discounted items, perishable products, custom-made items or items specially adapted for the Customer
Items and digital products cannot be exchanged.
Article 21 - Indemnification
1. The Customer indemnifies Boektique Online against all claims from others related to the services provided by Boektique
Products and/or services delivered online.
Article 22 - Complaints
1. The Customer must examine a product or service supplied by Boektique Online as soon as possible.
any deficiencies.
2. If a delivered product or service does not meet what the Customer could reasonably expect, then
The Customer must inform Boektique Online of this within 1 month after determining the
shortcoming.
3. A consumer must notify Boektique Online of the defect within 2 months of discovering it.
to inform.
4. The Customer must provide as detailed a description as possible of the deficiency, so that Boektique
You can respond appropriately to this online.
5. The Customer must demonstrate that the complaint relates to an agreement between the Customer and Boektique Online.
6. If a complaint concerns ongoing work, the Customer cannot demand that Boektique Online
will carry out work other than agreed.
Article 23 - Notice of Default
1. The Customer must notify Boektique Online in writing of any notice of default.
2. The Customer is responsible for ensuring that his notice of default actually reaches Boektique Online on time.
Article 24 - Customer Liability
1. When Boektique Online enters into an agreement with multiple Customers, each of them is jointly and severally liable
for fulfilling the agreements in that agreement.
Article 25 - Liability Boektique Online
1. Boektique Online is only liable for damage suffered by the Customer when that damage is caused intentionally
or conscious recklessness.
2. If Boektique Online is liable for damage, this only applies to direct damage related to
with the performance of an underlying agreement.
3. Boektique Online is not liable for indirect damage, such as consequential damage, lost profits or damage to
third parties.
4. If Boektique Online is liable, this liability is limited to the amount paid by a closed
(Professional) liability insurance is paid out. If no insurance is taken out or no claim amount is determined
paid out, then liability is limited to the (part of the) invoice amount on which liability is based
relates to.
5. All images, photos, colours, drawings, descriptions on the website or in a catalogue are for indicative purposes only.
and cannot lead to any compensation, termination or suspension.
Article 26 - Expiration Period
1. Any right of the Customer to compensation from Boektique Online expires 12 months after the event from which the
liability arises directly or indirectly. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.
Article 27 - Dissolution
1. The Customer may cancel the agreement if Boektique Online is culpably in breach of its obligations.
of its obligations, unless this shortcoming does not justify termination due to its special nature or
minor meaning.
2. If compliance with the obligations by Boektique Online is still possible, dissolution can only take place
after Boektique Online is in default.
3. Boektique Online may cancel the agreement with the Customer if the Customer fails to fulfil his obligations under the
does not comply with the agreement in full or in a timely manner, or when Boektique Online has become aware of
circumstances that give him good reason to assume that the Customer will not fulfil his obligations.
Article 28 - Force Majeure
1. In addition to Article 6:75 of the Dutch Civil Code, a shortcoming of Boektique Online cannot be attributed to Boektique Online by the Customer if there is force majeure.
2. The force majeure situation in paragraph 1 also includes: - an emergency such as a civil war or natural disaster - default or force majeure of suppliers, delivery personnel or others - power, electricity, internet, computer or telecom disruptions - computer viruses - strikes - government measures - transport problems - bad weather conditions - work stoppages
3. If a force majeure situation occurs as a result of which Boektique Online cannot fulfil one or more obligations to the Customer, those obligations will be suspended until Boektique Online can fulfil them.
4. From the moment that a force majeure situation has lasted for at least 30 calendar days, both the Customer and Boektique Online may cancel the agreement in writing in whole or in part.
5. In the event of force majeure, Boektique Online is not obliged to pay any compensation to the Customer, even if Boektique Online benefits from this.
Article 29 - Amendment of the agreement
1. If it is necessary to change a concluded agreement for its implementation, the Customer and Boektique Online can adjust the agreement.
Article 30 - Amendment of general terms and conditions
1. Boektique Online may amend these terms and conditions.
2. Boektique Online may always implement changes of minor importance.
3. Boektique Online will discuss any major changes with the Customer in advance as much as possible.
4. A consumer may terminate the underlying agreement in the event of a major change to the general terms and conditions.
Article 31 - Transfer of rights
1. The Customer may not transfer any rights arising from an agreement with Boektique Online to others without the written permission of Boektique Online.
2. This provision applies as a clause with property law effect as in Article 3:83 paragraph 2 of the Dutch Civil Code.
Article 32 - Consequences of nullity or voidability
1. If one or more provisions of these general terms and conditions prove to be null and void or voidable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null and void or voidable will in that case be replaced by a provision that comes closest to what Boektique Online had in mind when drawing up the conditions on that point.
Article 33 - Applicable law and competent court
1. Dutch law applies to these general terms and conditions.
2. The court in the district where Boektique Online is established has exclusive jurisdiction to hear any disputes between the Customer and Boektique Online, unless the law provides otherwise.
Drafted on August 26, 2025.
